Privacy Policy
Last Updated: 09 October 2026
At Shafaf Building Cleaning Services LLC, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or request our cleaning services.
This policy applies to our website, www.shafafcleaning.ae, and the enquiries and services associated with it.
1. Information We Collect
We may collect personal information that you provide when contacting us, requesting a quotation, or arranging a cleaning service. This may include:
- Contact information: Your name, phone number, email address, and other contact details you provide.
- Service enquiry information: The cleaning service you require, your message, and any details you share about your request.
- Property information: The property location, type, size, height, surface condition, access requirements, and other details needed to assess the requested cleaning work.
- Communication records: Messages and other information exchanged with us through our website, phone, email, or WhatsApp.
We may also collect technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data. The information collected may depend on the website technologies in use and your browser settings.
2. How We Use Your Information
Shafaf Cleaning may use the information we collect to:
- Respond to enquiries and quotation requests.
- Assess property cleaning requirements and prepare relevant estimates.
- Arrange cleaning appointments and coordinate service delivery.
- Communicate with customers about bookings, schedules, and service requirements.
- Provide customer support and respond to feedback.
- Operate, maintain, and improve our website.
- Understand website performance and identify technical issues.
- Meet applicable legal requirements and protect our legitimate business interests.
We use personal information for purposes relevant to our business operations and interactions with customers, in accordance with applicable legal requirements.
3. Sharing Your Information
We may share relevant personal information with authorised personnel, service providers, or other parties when reasonably necessary to respond to enquiries, prepare quotations, coordinate cleaning services, maintain our website, or fulfil legal obligations.
Our website may also connect you with third-party services, including WhatsApp, Google Maps, customer review platforms, and website analytics technologies. If you interact with these services, the information you provide or the information they collect may be handled under their respective privacy policies and terms.
We may disclose information where required by applicable law or where necessary to respond to lawful requests, protect rights, or address security concerns.
We do not claim to control the independent data-handling practices of third-party platforms.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve website performance.
Cookies are small files stored on your device that may help a website recognise your browser or remember certain information. Depending on the technologies in use, they may support essential website functions or help us understand how visitors interact with our pages.
You can manage or disable cookies through your browser settings. Restricting certain cookies may affect how parts of the website function.
Third-party services integrated into our website may also use their own cookies or similar technologies, subject to their respective policies and settings.
5. Data Storage and Retention
We retain personal information for as long as reasonably necessary to respond to enquiries, prepare quotations, coordinate services, maintain relevant business records, and fulfil applicable legal obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to applicable legal requirements.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication method, or data storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security for information transmitted or stored electronically.
7. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, ask for corrections to inaccurate information, request deletion, or raise concerns about how your information is handled.
Depending on the circumstances, you may also have the right to request that certain processing activities be restricted or stopped, or to withdraw consent where processing relies on consent and withdrawal is legally applicable.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
8. Third-Party Websites and Services
Our website may contain links to external websites or platforms, including social media, mapping services, review platforms, and messaging services.
These third parties operate independently and have their own privacy policies and data-handling practices. Shafaf Cleaning is not responsible for the privacy practices or content of external websites that we do not control.
We recommend reviewing the relevant policies before submitting personal information through third-party platforms.
9. Children's Privacy
Our website and services are intended for individuals and organisations seeking professional cleaning services. We do not knowingly seek to collect personal information directly from children without an appropriate legal basis or required consent.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take suitable action where necessary.
10. Applicable Data Protection Law
Shafaf Cleaning aims to handle personal information in accordance with applicable data protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.
The rights available to individuals and the obligations applicable to data processing may depend on the circumstances and the relevant legal provisions.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information-handling practices, or legal requirements.
Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically to remain informed about how their personal information is handled.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us using the details below.
Shafaf Building Cleaning Services LLC
Address: Office #127, Toufiq Y Building, Ras Al Khor Industrial Second, Dubai, United Arab Emirates
Email: info@shafafcleaning.ae
Alternative Email: shafafcs@gmail.com
Phone / WhatsApp: +971 56 466 1546
Website: https://shafafcleaning.ae/