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Privacy Policy

Last Updated: 09 October 2026
Welcome to Shafaf Building Cleaning Services LLC. These Terms and Conditions govern your access to our website and your use of the cleaning services we provide. By using our website or arranging a service with us, you agree to the terms outlined below.
Please review these terms before requesting a quotation or confirming a cleaning appointment.

1. About Shafaf Cleaning

Shafaf Building Cleaning Services LLC provides residential and commercial cleaning services in Dubai and Sharjah, United Arab Emirates. Our services include rope access cleaning, facade cleaning, window cleaning, external building cleaning, deep cleaning, move-in cleaning, villa cleaning, and other cleaning solutions listed on our website.
The availability and scope of each service depend on the property, location, cleaning requirements, and arrangements agreed with our team.

2. Use of Our Website

You may use our website to learn about our services, request quotations, submit enquiries, and obtain information about our business.
When accessing the website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Provide false or misleading information in an enquiry or service request.
  • Attempt to disrupt the website, interfere with its security, or gain unauthorised access to its systems.
  • Copy, reproduce, or commercially use website content without the necessary permission.

    We may update website content, change available features, or temporarily restrict access when required for maintenance or other operational reasons. We do not guarantee uninterrupted access or that all website information will remain unchanged.

3. Cleaning Services

Shafaf Cleaning offers cleaning solutions for different property types and surfaces. Depending on the service selected, our work may include glass cleaning, facade washing, rope access cleaning, exterior surface cleaning, deep cleaning, and other agreed tasks.
The work to be performed will depend on the quotation, the customer’s requirements, the property’s condition, and the arrangements confirmed before the service begins.
Not every service is suitable for every property or surface. Our team may recommend a different cleaning method or decline a particular task if the surface, access conditions, equipment requirements, or safety considerations make the requested work unsuitable.

4. Quotations and Pricing

Customers may contact us to request a quotation for their cleaning requirements. Where advertised, quotations or estimates are provided without charge.
Pricing may depend on factors such as the property’s size, building height, surface material, level of dirt or staining, accessibility, equipment requirements, and the overall scope of work.
Any estimate provided is based on the information available at the time. If the actual site conditions or requested work differ significantly from the information supplied, the price or scope may need to be reviewed before additional work proceeds.
Customers should review the quoted services and applicable charges before confirming a booking.

5. Bookings and Service Confirmation

Customers can contact Shafaf Cleaning through the website, by phone, by email, or through WhatsApp to enquire about services and arrange appointments.
A quotation request or initial enquiry does not automatically confirm a booking. A booking is confirmed only after our team confirms the service scope, price, date, and scheduling arrangements with you.
Service dates and times are subject to availability, staff scheduling, site access, weather conditions where relevant, and the nature of the requested work.
Customers are responsible for providing accurate contact information, the correct property address, and sufficient details about the cleaning requirements.

6. Customer Responsibilities

To help us assess the work and deliver the agreed service, customers are expected to:

  • Provide accurate information about the property and requested cleaning tasks.
  • Disclose known access restrictions, surface sensitivities, or other conditions that may affect the work.
  • Arrange suitable access to the property and the areas to be cleaned.
  • Ensure that any necessary permissions for access or cleaning have been obtained.
  • Inform our team of relevant site hazards or restrictions before work begins.
  • Follow reasonable instructions from our personnel regarding site access and safety.

Where access cannot be provided or important information has not been disclosed, the service may need to be delayed, modified, or rescheduled.

7. Rope Access and High-Rise Cleaning

Certain services offered by Shafaf Cleaning involve elevated work, specialist access equipment, or cleaning in areas that are difficult to reach.
Such work requires appropriate access arrangements and consideration of site conditions. Before proceeding, our team may need to assess the building, surrounding area, access points, weather, and other relevant safety factors.
Work may be postponed, adjusted, or declined if conditions are unsuitable or if the required safety arrangements cannot be established. Customers must cooperate with reasonable access and safety requirements communicated by our team.

8. Property Access and Preparation

Customers should ensure that our team can reach the agreed work areas at the scheduled time. This may include arranging building access, notifying relevant property management personnel, or obtaining permission to work on shared or restricted areas.
Customers should also inform us of any fragile surfaces, existing damage, sensitive materials, or other conditions that may require special care.
If the property is inaccessible or the agreed work cannot be carried out under the conditions present at the site, the appointment or scope of work may need to be reconsidered.

9. Payments and Invoicing

Payment arrangements will be communicated as part of the quotation or service agreement. Customers should confirm the applicable charges and payment terms before the work is authorised.
Where additional work is requested or site conditions require a change to the original scope, the revised price should be agreed upon before that additional work proceeds.
Customers are responsible for paying the agreed charges in accordance with the applicable payment arrangements. Any questions about invoices or quoted amounts should be raised with our team.

10. Changes and Cancellations

If you need to change a confirmed appointment, please contact Shafaf Cleaning as early as possible so that alternative arrangements can be considered.
Changes to the service scope, property location, appointment schedule, or access requirements are subject to availability and may affect the quotation.
Where weather, site conditions, equipment issues, safety concerns, or other circumstances prevent work from proceeding as planned, we may need to postpone or adjust the service. Any revised arrangements should be confirmed with the customer.
Any cancellation fees or other specific cancellation terms will apply only where they have been communicated and agreed as part of the relevant booking arrangements.

11. Service Quality and Results

We aim to carry out cleaning work with reasonable care and in accordance with the agreed scope of service.
However, results may vary depending on the condition of the property, the type and age of the surface, existing damage, weather exposure, staining, mineral deposits, and other factors that may affect cleaning outcomes.
Some marks, discolouration, surface deterioration, or stains may not be fully removable through cleaning alone. We do not guarantee that every surface will return to a particular appearance or condition.
Where relevant limitations are identified, our team may discuss the available options with the customer before proceeding.

12. Health, Safety, and Environmental Considerations

Shafaf Cleaning considers site conditions and safety requirements when planning cleaning work. Customers must disclose known hazards and cooperate with reasonable safety instructions.
Cleaning methods, equipment, and products may vary according to the surface and the nature of the job. Customers should inform us of any known sensitivities or restrictions affecting the property that may be relevant to the work.
If conditions present an unreasonable safety risk or make the requested work unsuitable, we may suspend, modify, or decline the affected task.

13. Damage and Liability

Shafaf Cleaning will take reasonable care when carrying out agreed cleaning services. Customers should inform our team of existing damage, fragile fixtures, defective surfaces, or other conditions that may affect the work before it begins.
To the extent permitted by applicable law, we are not responsible for issues caused by inaccurate or incomplete information supplied by the customer, pre-existing defects, normal surface deterioration, or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. These provisions do not remove any rights or remedies available to customers under applicable law.
Customers who have concerns about damage or the quality of completed work should contact us promptly with relevant details so that the matter can be reviewed.

14. Delays and Events Beyond Our Control

Cleaning appointments may be affected by circumstances outside our reasonable control, including severe weather, traffic disruptions, building access restrictions, equipment failure, or unexpected site conditions.
Where such circumstances affect a scheduled service, we will make reasonable efforts to inform the customer and discuss suitable alternatives.

15. Website Content and Intellectual Property

The text, branding, photographs, graphics, and other original materials published on our website may be protected by intellectual property laws.
You may view and use this material for personal, non-commercial reference. Reproduction, redistribution, modification, or commercial use without the appropriate authorisation is not permitted.
Information and images on the website are provided to describe our services. Actual service methods and outcomes may vary according to the requirements of each project.

16. Reviews and Third-Party Links

Our website may display customer reviews and link to external websites or services, including Google Maps, social media platforms, and review providers.
Reviews represent the experiences or opinions of the individuals who submitted them and may not reflect every customer’s experience.
Third-party websites operate independently and may have their own terms, privacy policies, and practices. Shafaf Cleaning does not control all aspects of these services and is not responsible for their independent content or availability.

17. Privacy

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.
Information submitted through our website or provided during enquiries may be used to respond to requests, prepare quotations, coordinate appointments, and manage customer communications.
Please refer to our Privacy Policy for further information about how personal information is collected, used, and protected.

18. Amendments to These Terms

We may revise these Terms and Conditions when our services, business operations, website, or legal obligations change.
Updated terms will be published on this page with a revised date. Customers should review the applicable terms when making a new service request. Changes will not override any separate agreement where doing so would conflict with applicable law.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute relating to these terms will be handled by the competent courts or authorities in accordance with applicable law.

20. Contact Us

If you have questions about these Terms and Conditions, our cleaning services, or an existing quotation, please contact us.
Shafaf Building Cleaning Services LLC
Office #127, Toufiq Y Building, Ras Al Khor Industrial Second, Dubai, United Arab Emirates

Email: info@shafafcleaning.ae
Alternative Email: shafafcs@gmail.com
Phone / WhatsApp: +971 56 466 1546
Website: https://shafafcleaning.ae/